Refund policy

Refund Policy

At Vawn Stevens Coffee Company, every order is prepared with intention—roasted, packed, and shipped to preserve quality and freshness. Because of this, our refund policy is structured to protect both your experience and the integrity of our product.

All Sales Policy

Due to the perishable nature of coffee, all sales are considered final once an order has been processed.

We do not offer refunds for:

  • Change of mind
  • Incorrect orders placed by the customer
  • Orders that have already been fulfilled or shipped

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 48 hours of delivery at:
support@vawnstevenscoffee.com

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will offer either:

  • A replacement shipment, or
  • A refund (if replacement is not available)

Lost or Stolen Packages

Once an order has been handed off to the carrier, it is considered in transit.

  • We are not responsible for lost or stolen packages marked as delivered
  • If your package is missing, we recommend contacting the carrier directly first

That said, if something feels off, reach out—we will review on a case-by-case basis.

Subscription Orders (The Morning Ritual)

Subscription charges are non-refundable once processed.

  • You may cancel or modify your subscription at any time
  • Changes must be made at least 48 hours before your next billing date

If a subscription order has already been processed, it cannot be refunded.

Pre-Orders & Limited Releases (The Founder’s Cup)

These offerings are produced in limited quantities.

  • All pre-orders and limited releases are final sale
  • Refunds or cancellations are not guaranteed once placed

How to Request Support

For any issues, contact:
support@vawnstevenscoffee.com

We aim to respond within 24 hours.

Our Standard

We don’t believe in mass production—we believe in intentional preparation.
Each order is handled with care, and our policies reflect that commitment to quality.

“We stand behind every bag we send. If something isn’t right, we’ll make it right—within reason and with respect for the craft.”